Privacy Policy

1. Introduction

The purpose of this policy is to set out the basis on which personal data we collect from you, or that you provide to us, will be processed by Waller Pollins Goldstein. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

By proceeding with using our services, you consent to Waller Pollins Goldstein handling your data in line with this Privacy Policy. This Privacy Policy will be reviewed on a regular basis and may be updated from time to time.

2. What is Personal Information/Data?

When we refer to personal information we mean any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Under data protection legislation it is known as personal data. Some personal information will identify you directly – for example, Passport Number.

3. What Client Data Do We Collect?

Whilst working on your matter we may collect various categories of personal information. Typically, this will include, but is not limited to:

  • Personal Details – Full name, Title, Date of Birth, National Insurance Number, Passport Number and Driving License;
  • Contact Details – Telephone number, mobile phone number, correspondence address, email address etc;
  • Financial Details – Mortgage and Bank account details.

4. How We Collect Client Data

We may record, use and store any telephone, postal, e-mail or other electronic communications provided by you. This is to ensure that we can refer back to any instruction you may have given to us as well as to ensure that the information we provide you with is accurate.

5. Website

You may browse our website without telling us who you are or revealing any personal information about yourself. The information we collect whist you are using the web site, is only that which is required by us so that we may deliver the site functionality, information you have requested or searched for and to provide you with our services.

6. Why Do We Collect Client Data?

All the personal data we collect in relation to our clients is directly related to the processing of matters we have been instructed to perform. The data we request enables Waller Pollins Goldstein to perform its work as regulated by the Solicitors Regulatory Authority (SRA).

The personal information we collect is used to:

  • Enable us to provide you with information about our products and services;
  • Enable us to provide you with our products and services;
  • Enable us to contact you regarding general product and service level matters;
  • Keep you informed of new features, products and services available from us;
  • Ensure that we comply with necessary laws and regulations.

7. Disclosing Client Data to Third Parties:

  • We will not sell, share or rent your name, email address, or any other client data to any third party for marketing purposes;
  • On occasions it may be necessary to disclose client data to a third party; for example, the processing of a transaction for a matter which Waller Pollins Goldstein have been instructed by the same client;
  • We may at our discretion disclose client data that is required by the police (or other organisations with a law enforcement role) for the prevention and detection of crime or the apprehension or prosecution of offenders;
  • We may disclose specific personal information where we are required to by law.

8. Right to Be Forgotten.

Under GDPR clients have the right to “be forgotten” and for their personal data be removed from the Waller Pollins Goldstein systems. Clients may request to “be forgotten” by writing to the Data Protection Officer at Waller Pollins Goldstein. However, due to SRA and regulatory requirements, this can only be actioned if the matter has been completed for at least 6 years, and if there are no business or regulatory need to maintain the data. No reasonable request to “be forgotten” will be rejected, and in these circumstances personal data will be removed from the systems.

9. Request for Access

Under GDPR clients may request access to their own personal data held by this firm. This request must be made in writing to the Data Protection Officer. In such circumstances details of the private information being held will be made available, and copies of correspondence which contain this information will be sent to the requestor. Copies of requested data will be provided within 1 month of the request being submitted.

10. How We Store Client Data:

Your data will be stored securely in line with industry best practice. The security measures in place are reviewed annually;

For further information please contact the Data Protection Officer.